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CUSTOMER SATISFACTION SURVEY
"From You For You"

We need you tell us how you feel about our services so that we can use your feedback to improve our services
and serve you better.

Versi Indonesia

01. Do you use Bayu Buana as your travel services ?

Yes No

02. If yes, which offices do you use ?

Jakarta
Kantor Pusat
Kelapa Gading
Taman Anggrek
Apt. Kuningan
ITC Mangga Dua
Pondok Indah
Arkadia
Blok M Plaza
Kemang
Ventura Bldg.
Deutsche Bank
UNDP
Plaza Bapindo
Wisma Dharmala Sakti

Outside Jakarta
Bandung
Denpasar
Surabaya



Balikpapan
Sangatta
Cilegon
Bogor


03. Where do you normally get the information for your travel services ?
a. Newspaper
Kompas
Jakarta Post

Suara Pembaruan
b. Magazine
Femina
Dewi		 Kosmopolitan
c. Television
RCTI
SCTV		 Metro
d. Radio
Sonora
Elshinta		 Ramaco
Brochure / Flyer sms/e-mail/website Friend

04. How did you contact Bayu Buana ?
Telephone E-mail
Personal visit

05. If you contact Bayu Buana by telephone, how do you rate our communication system ?
Very good Always busy
On hold too long

06. If you contact us by personal visit, how do feel about our offices ?

Very satisfied Satisfied
Somewhat dissatisfied Dissatisfied

Area need to be improved :
Location Cleanliness Parking Facility
Toilet Facility Waiting Room  

07. What do think about our services and staff knowledge ?

Very satisfied Satisfied
Somewhat dissatisfied Dissatisfied

08. Did you find any of our staff that can be considered as role model, which has good attitude and good product knowledge ?

Name Branch/Dept.

09. Did you find any of our staff that has not met your expectation, rude & impatient and not knowledgeable ?

Name Branch/Dept.

10. What do you think about the products that we offered ?

Very satisfied Satisfied
Somewhat dissatisfied Dissatisfied

11. What about the price that we offered?

Very satisfied Satisfied
Somewhat dissatisfied Dissatisfied

12. Could you tell us your frequency of travel within one year :

Destination once 2-3 times more than 3 times
Within Indonesia
Abroad outside Indonesia

13. Are you planning to travel for the next of 12 months period ?

Yes No
If yes, Please specify destination :

14. Do you think we can be considered as your preferred travel services ?

Yes, absolutely Not sure Yes, may be Not at all

15. Do also use any other travel services?

Yes
Please specify name of the travel agent :

No


16. We do appreciate your suggestion and comments to improve our product and services :

PERSONAL DATA
BBTC number (if any) :
Name :
Position :
Company Name :
Address : Office or Home
City :
Postal code :
Telp Home :
Telp Office :
Fax :
Handphone :
E-mail address :

 
© 1999 - 2008 Copyright by Bayu Buana Travel Services. All Right Reserved
Head Office : Jl. Ir. H. Juanda III. No. 2A Jakarta 10120, Indonesia Ph. : (62-21) 2350 9999 (Hunting) Fax. : (62-21) 3517432, 3861955