Thank you for visiting our website. We appreciate your trust for choosing as your website for booking your online accommodation.

This privacy policy will explain you how we use personal information collected at this site. Please read this privacy policy carefully before using the site or submitting any personal information.

This privacy policy applies to all of our services, whether accessed or available from your computer with internet, platforms or other devices.

By using the site, we assume you are accepting the practices described in this privacy policy. These practices may be changed from time to time, but any changes will be posted and changes will apply only to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Bayu Buana is committed to protect your privacy in accordance with the standards of consumer protection.

The Reservations you will do

To process your booking, we will give your name, contact details, and your credit card details to the related accommodation parties you ordered. We will only provide those data to the related accommodation provider, all of which are needed to process your booking.

By completing the order process, meaning that you agree to complete the guest review form also. You can also write this review anonymously, if you want to. By submitting this guest review, you agree that the review could be used on our Web pages related accommodation, also in platforms and social media (fully or partly) owned, controlled, managed, or held by us or our trusted business partner. It purposes is solely to inform others about the level and quality of accommodation related services. We reserve the right to adjust, refuse or remove Guest review forms based on our policy. Guest review form deservedly regarded as a sort of survey and does not include all forms of commercial offers, invitations, or any incentives.

Collection and Use of Information will not collect or monitor your personal information without your consent. The personal information we collect is only limited to the information you give to us and the information how you use our site.

We may collect personal information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request, unless you give us permission to use it in another manner, for example to send physical voucher directly to your address.

We use your information to send you details about our services or the details of your order. However, if you choose not to provide the information as requested, then we are not able to provide a fully online service to you.

We will also use your information to process your purchase of the products or services, to confirm your trip, to fulfill your requests when you use our online services, to contact you regarding your question and for our marketing purposes, such as sending information about offers specifically, promos, newsletters, brochures, and others. If you do not allow us to use your information for sending the details of our products, please send us an email.

We will not share your personal details to third parties except for the purpose of providing information to the airlines you will travel with, hotel and / or related travel agent. However, we will only provide the information necessary to ensure your trip running smoothly.

In addition to the provision of information as mentioned above, we do not provide contact information to other parties without your consent, unless there is an emergency situation where your information is needed, or by order of Court, or requested by a government or law enforcement, or in the good faith that disclosure of otherwise necessary or in condition to protect against or prevent actual or potential fraud or unauthorized transactions alsoto investigate the fraud which has already taken place. This also applies when we have reason to believe that disclosure is necessary to identify, contact, or bring legal action against someone who may be causing interference to the rights or our property, whether intentional or not, or if the other party may be harmed by certain activities.

Data Processor

From time to time we may use third party service providers as a data processor for the interests that have been outlined above. For example, we may use our service providers for sending booking information electronically to the accommodation service. The process is conducted by a third party whom is working under our instruction. The said party is also bound by a data processing agreement and confidentiality agreement.

Cookie / Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

Changes in Our Privacy Policy

We will post our new statement on our website when we change our privacy policy, so you will know the latest update about how we collect and use information. If at one time we decide to use the information that you submit at the same time of the said revised statement is valid, you will be given the opportunity by email, website or in writing to choose to release your participation or prevent such use. If you have any questions or concerns regarding our Privacy Statement, or if at any time you need help related to our services, please contact :


We consider security issues as a serious problem and treat all personal information obtained from our website Users in secret, also to prevent unauthorized access and ensure information is used appropriately.

In order to protect and secure the personal data you have provided, we have implemented and use the systems and procedures according to the proper business procedure. Moreover, we also have implemented and use procedures as well as technical limitations to anyone who can access and use our personal customer data. Only certain employees are authorized and licensed to access your personal information and this solely to perform their duties in providing our services.

In addition to firewalls and other technologies are applied, we also provide managerial measures, physical, and electronic to protect our systems, information and data contained therein from interference or damage intentionally or unintentionally. When you enter sensitive information, that information will be automatically converted into codes before being sent over the Internet securely. However, confidentiality and security are not yet possibly perfect in Internet, and privacy cannot be assured in your communications with us. You acknowledge that personal information is disclosed at your own risk and there is possibility of unauthorized used by others. When this occurs, you may receive messages / emails from parties outside We are not responsible for damage that occurs as a direct, indirect or consequential, caused by your communication to us.