PT. Bayu Buana, Tbk is the Owner and Operator for www.bayubuanatravel.com website ("site"). Websites, modules, settings and the content contained in the site are copyright owned by PT. Bayu Buana, Tbk and or / third party providers and distributors who are licensed to PT. Bayu Buana Tbk.

Limitation on use

Usage of this site is non-exclusive and can not be licensed in accordance with the terms and provisions contained in the site. You agree that you :

  • Use this site only for making reservations or purchases and shall not use this site to other matters, including without limitation to making false reservation or booking.
  • Will not use a false email address or false personal data transmitted to this site. You agree that you will be responsible for any damage and or / violations resulting from any infringement of copyright or other proprietary rights or any loss or damage resulting from the use of this site.

For the purposes of this privacy policy, personal information is any information that can be linked to a specific individual, including without limitation the information, such as name, address, phone number, email address and credit card number and need to know to use our website mean :

  • You agree, if you tell any personal information to us, then we will make a copy of data (database records) about you.
  • If you register on our website, downloading materials or perform other transaction. You agree for us to collect personal information necessary to provide the services you want. And you agree to update your information by the operator to be notified to the service partner (who may be third parties).
  • You agree that the Operator may contact you to provide information about products and services that may be of interest to you (unless you have stated that you do not want any information from the Operator).
Overview Information

The Operator is not required to, but allowed from time to time to monitor and review any information transmitted or received through this site and reserves the right to censor, edit, remove or prohibit the transmission or receipt of any information that is deemed inappropriate by the Operator as violation of the Terms and Conditions. During monitoring, information may be examined, recorded or copied by the operator, and agreed by the user of this site.

Online Booking and Purchase
  • Unless otherwise stated on the website, The Operator will act as agent for a third party service provider and distributor for all the products and services you purchase on this website. You can place an order or may make purchases of products and services online at this website. A contract of sale and purchase of products and services can be done online at this website with your acceptance of products and services offered on the Website ("the Contract") by third party providers and / or distributors and / or where stated, the Operator and you hereby agree to the validity or enforceability of the contract that was signed on the website though is created in electronic form, not in the form of printed paper and / or signed or sealed. Please note that by showing your receipt for the purchase of products or services offered on this website, you are required to complete the transaction. You are responsible for checking the reservations and / or purchases made containing correct information (including date, name and time) before proceeding to the payment stage. Operators and third party providers and distributors are entitled to rely on information contained in your order and are not responsible for any errors that may exist in your reservation and / or purchase.
  • Third-party providers of travel services
    You may be bound by the terms and conditions imposed by the travel service provider for operators who act as an agent including conditions of carriage, refund and cancellation policy for flights, hotels, tours, etc. The Operator is not liable for any claims against the fulfillment or non-fulfillment, or not satisfying any of the products and services you purchase, that is not limited to, airlines, hotels, tour operators, insurance companies, and other entities. At the time the airlines and other travel providers experience the fulfillment of a passenger flight or flight schedule changes, so for that Operator is not responsible for the non fulfillment.
  • Completeness
    For ordering all purchased products and services required fulfillment and documentation, such as the issuance of airplane tickets and hotel vouchers. Eligibility required during normal business hours. Thus for each reservation request requires a minimum time limit in accordance with the terms and conditions of the type of products and services that will be purchased. The Operator shall not be liable for any claims, damages or compensation against non-fulfillment on the purchase of products or services between the time of booking and departure time. Please always make sure to hold a passport with at least 6 (six) months validity expiration. Responsibility to ensure the correct travel documents of passengers is concerned. The Operator reserves the right to refuse any booking or purchase for any reason and is not responsible for any claims resulting in loss, damage or compensation.
  • Specific terms and conditions for products and services
    Certain products and services have their own specified terms and conditions in addition to the Terms and Conditions. It is important for you to get and read the terms and conditions which apply to certain products and services as they may contain exclusions and limitation of liability other terms and conditions, including restrictions on changes or cancellations.

Stated explicitly that all prices listed on this site do not include Value Added Tax (VAT), levies, fees, airport pick-up fee and any other charges along with fines or interest payable due to your negligence. You must pay the amount required under this provision in full compliance with the request. All displayed prices for products and services are subject to change and prices are not final until full payment for such purchase of products and services has made. You have to pay airport tax when needed. Some airlines or travel service providers may charge a fuel surcharge that may not be reflected in the prices shown and shall be as extra charge. Routing restrictions and other special conditions may apply.


Payment for the full amount is required after you finish an order. Payment must be made through the website by credit card. After your payment has been confirmed then an e-ticket, hotel voucher or confirmation will be issued. Please note that your reservation will be automatically release if we have not received the payment or we have not received the confirmation from you within 2 hours after the reservation made.

Booking and Cancellation for Purchase

Please note that terms and conditions for cancellation of bookings and purchases will vary for each product and service. Referring to the terms and conditions for a specific product or service, can be checked through our Sales and Customer Care office during office operating hours. If there are no terms and conditions for a specific product or service, you may cancel the booking or purchase by contacting The Sales and Customer Care or by visiting one of our branches during office operating hours. Cancellation, at your request, might not be allowed or may require a minimum processing time of different periods, in accordance with the terms and conditions that are specific to the type of products or services purchased. All cancellations of hotel reservation will be charged 10 percent of the transaction value and Administrative Fee. We need to info that the VAT and the cost of administration cannot be returned as these fees are paid to third parties. You agree to bear the full costs of cancellation, booking and administration fees for any products or services ordered but not used for any reason. In some cases, The Operator will charge additional cancellation fee and / or fee changes imposed by travel service providers.

Changes to Booking and Purchasing

Terms and conditions for changes of bookings and purchases will vary for each product and service , subject to the terms and conditions of each product or service. If there is no terms and conditions specific to a particular product or service, you CANNOT change your order or online purchase at this website. You can change your order or purchase online by contacting our CRM team or by other means, or visit one of our branches during office operating hours. You can also send an email to crm@bayubuanatravel.com. However, we need time for 1 (one) working days to respond to an email request. Changes, at your request, must be received by the Operator at least 7 (seven) calendar days prior to travel or use to be effective and may be subject to an administration fee that you have to be borne in full.

Links / Connectors

This site may contain links or connection to other websites which are not maintained by The Operator and is provided solely as a convenience to you. The Operator has not reviewed all of linked website and is not responsible for the content of other websites and does not make any representations or warranties about any other websites or the contents or materials on such websites. Similarly, other web sites may also link to this site. Any third parties who want to establish a relationship with this site must obtain written consent from The Operator to do so and The Operator has the right to deny permission for any such links to the site. In particular, third parties cannot insert a link to any page other than the Home page of this site, without obtaining the written consent of The Operator to do so.

Law and Jurisdiction

Terms and Conditions, performance and all disputes arising out of or in connection with these Terms and Conditions shall be governed by the laws of the Republic of Indonesia. You agree and hereby submit to the jurisdiction of the courts of the Republic of Indonesia in all questions and controversies arising out of or in connection with these Terms and Conditions, performance and use of this site.


The Operator may terminate these Terms and Conditions and / or the provision of products and services at any time for any reason, including misuse of this site or your failure to comply with these Terms and Conditions. Such termination will not affect the right of The Operator to continue to provide assistance in accordance with the discretion of The Operator. Upon termination of these Terms and Conditions, all rights granted to you shall be stopped and returned to The Operator.


The Operator may at any time modify any part of this site, including products and services and the Terms and Conditions at its sole discretion without notice. The operator also reserves the right to reject any access of the individual / individuals and the use of the site at any time.

Additional Provision

Additional terms and conditions apply to reservations, purchases of products and services and other uses of portion of this site will be informed to you. If you do not agree to abide by the terms and conditions, including terms and conditions that apply in relation to certain products and services, then we will have rights to cancel your reservations.


The Operator reserves the right to communicate with you about this site. Copyright © under license by PT. Bayu Buana Tbk, Jl. Ir. H. Juanda III No. 2, Jakarta 10120, Indonesia.